Order Tracking

Your order is very important to us. Please take the time to read the information below.

Free Items:

  • Due to VERY high demand shipping takes 10-60 working days, most orders arrive in 2 weeks, however;
  • We send items in multiple packages, this speeds things up. Don't be alarmed if you have missing items, they will come in other packages at later times.
  • Sometimes your items can get lost/damaged on their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.

    Important Remarks

    Refunds are not given for free items. However, replacements are given for items lost while shipping.

    Replacements are also sent up to 7 days after receiving your free item if damaged.

     

    Tracking your order: For orders made after December 7, 2017

    To track your order, please enter your tracking number after clicking the following link -> Track Your Order 

    Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 7 days).  It usually is 13 characters long and starts and ends with a letter.

    Please note that you must not enter your order number, or it will appear as an error automatically.

    If you cannot find your tracking number or made an order prior to December 2017, please get in touch at support@morettiwatches.com